Coming on the heels of its recent expansion to the UK and Japan, Africa’s leading business process outsourcing company domiciled in Nigeria has announced its strategic working relationship with US-based information as a service firm, Business Reactor.
“We have traditionally served mainstream clients in financial services, legal, social advocacy, consultancy and healthcare within the US and UK markets. But technological advancements across the world shows that the tech industry is underserved,” said Amal Hassan, the Founder and CEO of Outsource Global. “Where else do we show the viability of this cost effective business model to tech founders, accelerators and venture capitalists than the home of tech innovation – Silicon Valley. We now have a working agreement with Business Reactors to introduce Outsource Global and its services to key players in Silicon Valley.”
Business Process Outsourcing (BPO) is considered not only a simple cost-cutting mechanism but also a strategic initiative used to improve the quality of business processes while managing the bottom lines of a company.
Such services are particularly important for tech innovators and global software companies that require acceleration partners to manage different operational processes to help deliver more efficient and lean growth while maximising operational expenses.
“I am confident, with the company’s sharp focus and strong leadership skills, Outsource Global is poised for global domination,” Valeiry Galistky, CEO Business Reactors said.
Speaking on the capacity of the organisation to handle the expected increase in client requests, Peter Oriabure, the Head of Infrastructure and Technology at Outsource Global said: “Keeping in view our strategic growth plan, and anticipating an increase in the number of clients that Outsource Global will serve over the next five years, we have established critical technological and infrastructural protocols to handle large client requests. We currently have about 800 remote teams working in three locations across Nigeria. We are able to increase that number to over 2,000 with 99.9 percent up time.”
Outsource Global is one of the biggest and leading Africa business and knowledge process outsourcing firms based in Nigeria, providing services such as data training, software development, back office outsourcing, remote sales development as well as market research services to businesses, NGOs and public sector clients across the world.